90% of customers are just fine waiting because they know its worth it! Yesterday, we were jammed packed with no tables available plus about 8 people waiting to be sat when this one lady came in and when I told her 15-20 minute wait and she got irritated at me. She didn't understand I wouldn't be able to sit her in 10 minutes. She tried to get bumped up in the waiting list by asking other customers if she could have their spot. She kept saying how hungry she was. Lady... everyone waiting was hungry. I tried my best to smile and be nice but she was getting on my last fricken nerve! It took about 20 minutes for a table to open, she even wouldn't wait for us to clean the table she knew she was next and so when the couple left she sat right down, they weren't even out the door yet. I cleaned the table and gave her a menu and she told me she was ready to order. I told her it will be a couple minutes because we still have other people that need to order and to give us just a couple minutes. I brought her some coffee and she told me her order- w/o me asking because I just told her it would be a couple minutes. I took her order but I put it in after the others who was before her- she wouldn't know right. After 5 minutes she was asking me where her order was..LADY please give them some time they have to cook the other 10 tickets before yours. This is NOT FAST FOOD...they make each order individually and that takes time (I said this in a nice way). At this point she was just a joke and we all tried our best not to get pissy with her but if I was a major bitch I would have kicked her crazy butt out!
So what I'm saying is please be patient with waitstaff because majority of the time if there is a delay its NOT OUR FAULT and we really don't deserve attitude because I know we are trying our best!!!