Smiling all day is fine but sometimes I just want to say WTF to customers. My biggest gripe is when you add things please except an extra charge...more ingredients people. I tell people but the looks I get are just plain funny. Now if you are swapping out one ingredient for another hey that's fine. I had a customer this weekend add shrimp, mushrooms, spinach, tomatoes, pesto to a salmon scramble and I told him that would be extra and he said fine. Now when he got his bill he was horrified that it was and extra $5....ummm dude shrimp alone is $4 so you got a deal!
I love the cafe I work at because of the regulars! They rock and I really appreciate them coming in every weekend. They know about my life and I know about theirs...not personal stuff mainly about each others families!